Service contracts

Service contracts

Service Contracts are agreements between a customer or client and a person or company who will be providing services. When a contractor agrees to perform a service in exchange for compensation, a service contract defines the terms of that agreement. Service agreements can also be used by a manufacturer to define the terms of an extended warranty, explaining the coverage or costs of services provided for a product if it malfunctions during a specified period.

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Phone service 24/7

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Full service 9/5

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Parts only plan

Phone support

Phone service 24/7

For the business whose production never stops, service is provided 24 hours per day and 7 days per week. Parts, labor and travel are included with this plan. Preventive maintenance will be performed on all covered systems twice a year in conjunction with on-site service calls. Telephone support will be promptly provided after the call has been logged in.

Full service 9/5

This contract is similar to the above plan except that service will only be provided during regular business hours, Monday through Friday, 9 AM to 5 PM. Parts, labor and travel are included with this plan. If service is requested outside of regular business hours or on holidays there will be a labor charge of time and a half of the regular labor rate per hour or fraction thereof.

Parts only plan

While this plan is called “parts only”, it is much more than that. EZ Hi Tech doesn’t just send you the parts and you’re on your own. While the parts you need are covered, the full expertise of the company is available to you as illustrated above. Preventive maintenance will be performed on all registered systems twice a year in conjunction with on-site service calls based on the recommendation of a EZ Hi Tech engineer.

Parts only on-site service rates
Travel (1Hr. Min, 8 Hr. Max)
$ 135
*
Labor (1 Hr. Min)
$ 225
* *
Tolls
Actual cost
Mileage
No charge in most cases

* Additional time charged in 1/4 hour increment

* * Consumables are not included. Additional expenses such as lodging, plane fare are not included. EZ Hi Tech will make an on site inspection prior to accepting systems to be covered under this contract, and acceptance is at the sole discretion of EZ Hi Tech. Should service be needed, a written estimate will be provided in order to bring the equipment up to specs, whch must be paid for in advance. Contract checks received for systems not taken under coverage will be returned. All parts are to be installed by certified EZ Hi Tech engineers unless permission is expressly given in writing. Generally, each contract will be a minimum of one year duration, automatically renewing annually unless cancelled in writing 90 days or more before the renewal goes in effection. Please read your individual contract for any additions or subtractions to the contract.

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