Remote support
Remote support includes IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is access to computers located anywhere in the world, the remote support applications also provide features like file transfer, desktop sharing, file synchronization, command line or guest accessibility.
Phone support
Remote login
Laser head diagnosis
Phone support
EZ Hi Tech gives you the peace of mind knowing that our phone support is available 24 hours a day, 7 days a week, 365 days a year. Sometimes a simple fix is all that is needed and if our technicians can help you over the phone, they will. For our per call customers this means a minimum of 10 minutes of phone support at $5 per minute.
Remote login
Our engineers will log in to your system via Team Viewer and analyze the problem with your system.
This technology will allow our technician to diagnose the system from anywhere in the country, any time of day.
Laser head diagnosis
Our team is equipped with the right tools necessary to diagnose your Laser Head remotely.
In many cases, we will fix your laser problems remotely, or at least we will be able to extend production time while you are preparing to have your laser head refurbished or replaced.
Our remote diagnostic/repair will cut crucial down time and reduce cost with a swift repair.
