On-site services

On-site services

On-site support refers to technical assistance that is offered at your premises. This support is usually needed when off-site support cannot be given, or the user is a complete novice. Compared to off-site support, on-site support takes longer and is usually more expensive. On the other hand, technicians traveling to your site can do hardware repair or replacement.

icon

Per call repair

icon

Laser head

icon

Media change

icon

Installation / De-installation

icon

Training

icon

G7 certification

Per call repair

You don’t need to have a contract to receive our fast and efficient service. During business hours, you can expect to hear from our technician within one (1) hour from the time your request for service is logged in. Depending on the urgency of your call and the distances involved, the technician will arrive at your site with the parts on hand he may need to get your equipment up and running.

Per call on-site service rates
Travel (1Hr. Min, 8 Hr. Max)
$ 135
*
Labor (1 Hr. Min)
$ 225
*
Tolls & Hotel
Actual cost
Parts
As needed + shipping if necessary
Mileage
No charge in most cases

* Additional time charged in 1/4 hour increment

Laser head

The Only TRUE 3rd Party Trendsetter® Laser Head Refurbishment with a Brand New Laser Module Trendsetter® owners have a TRUE alternative to high-priced laser head refurbishment by the CtP manufacturers.

After years of research and development by a team of PhD‘s and engineers, in collaboration with EZ Hi Tech, Vision Imaging Systems (VIS) is the ONLY 3rd party company to include a brand new laser module in their Trendsetter® laser head refurbishment!

For less then 50% of the original manufacturer’s price, our laser head refurbishment comes with a full year warranty and an optional 5-year extension unlike 90-day limited warranties offered by others. Our Laser Head refurbishment includes a BRAND NEW SEALED LASER MODULE (unlike the original manufacturer), which yields a four times greater life expectancy. These sealed laser modules are manufactured exclusively for VIS by a prestigious German laser manufacturer, under very tight and customized specs.

These laser heads are precisely aligned and undergo rigorous calibration by expert engineers. The laser is the actual heart of the CtP. Once the laser head is fully refurbished, it is comparable to getting a new CtP at a fraction of the cost. Why be fooled into buying a “brand new” CtP with the same 10-year old proven technology?

Trendsetters® are the #1 rated thermal CtP and have the world’s largest installed base. EZ Hi Tech, the exclusive VIS distributor, offers reconditioned Trendsetters® with brand new VIS laser modules, and without any of the constraints of a new equipment purchase.

media-change

Media change

EZ Hi Tech is only a phone call away to calibrate your equipment and setup the parameters for your new plates. Our competitive flat rates will allow you to reliably change your media with minimum down time.

To insure a good outcome, EZ Hi Tech will assess the current condition of your CtP. We will make certain maintenance recommendations and carry them out once you have had a change to OK them. Finally we will give you the measurements from your existing media, and those of your new media for safekeeping. Lastly, the new plates will be tested and a profile made.

installation

Installation / De-installation

N​ot every company can de-install your equipment, securely wrap it to deliver it to a new location, then reinstall everything and get you back up and running in a short period of time. Unlike others, EZ Hi Tech can do exactly that, whether it is your own equipment or that you gave purchased from us. Let us know your needs and we will give you a proposal.

training

Training

With every system we sell, we will train your employees how to operate the equipment, to do common maintenance, and how to do these things safely.

Didn’t get your equipment from us in an “as is” purchase?

We train on:

  1. Creo/Kodak Ctp Systems
  2. Screen Ctp Systems
  3. Fuji Ctp Systems
  4. AGFA Ctp Systems
sertification

G7 certification

DEFINE YOUR G7 GOALS:

  • Proofs you can match on press
  • Proofs and prints that match industry standards
  • Official G7 Master qualification

​Our Goals:

  1. EZ Hi Tech offers periodic (monthly or quarterly) review and maintenance of G7 calibration to help our customers. For many, this is a good way to get started, easing the way to building up software, hardware and training capabilities.
  2. We encourage our customers to develop the ability to maintain their G7 calibration independently, with adequate training, equipment and software.

Contact specialist

Request has been sent

Thank you for your order! Our specialist will contact you as soon as possible